We all avoid mall kiosks, and we also ignore them. If they pop up in print, it’s generally in a cornball book of get-rich schemes, right next to collecting baseball cards and selling water purifiers. In my new story at Slate’s The Big Money, though, I try to show that kiosks and their employees face more obstacles—and deserve more respect—than you might think.
Too bad I can’t say the same for baseball cards. In the Connecticut mall where I reported this story, the only sports memorabilia store was in the process of closing down (“9 days left”).